Special order items, parts, our custom RAL program and cushions are made to your specifications and are not returnable or refundable. Quick Ship items may be returned within 30 days from the invoice date with an RMA. Items must be received in original condition (unused), in original boxes including all original interior packaging and palletized for a full refund minus the restocking fee.
A minimum of 25% restocking fee will be charged for the return of quick ship items in original condition. Credit for returns will only be issued after receipt and inspection of returned merchandise. Damaged returns are subject to additional charges incurred to restore goods to original condition or customer may reclaim the items FOB Lebanon PA 17042 if determined credit amount is insufficient. No return of merchandise will be accepted to our Lebanon, PA Distribution Center without our written consent via RMA (Return Merchandise Authorization) number, which includes the appropriate shipping instructions. Unauthorized returns will be refused and/or returned freight collect. RMA # is only valid for 15 days from issue date. A copy of the RMA must accompany the returned merchandise, and the RMA # must appear on each carton returned. No credit will be issued for goods without our written consent.